Privacy Policy – Gravexbd.com

Gravexbd.com respects your privacy. We know that you care about how information about you is used and shared, and we appreciate your trust in us to handle it carefully and responsibly.

By accessing or using the services provided by Gravexbd.com, you agree to the collection, use, and disclosure of your data in accordance with this Privacy Policy. Please read it carefully.

What Information May Be Collected from You?

When you visit Gravexbd.com, we may collect both personal and non-personal information.

Automatically collected information includes:

Computer-identification details obtained from “cookies.”
Your IP address and browser type.
Domain server information through which you access our services.
Device type used to access the website.

Personally identifiable information may include:

Full name.
Alternate email address.
Mobile number and other contact details.
ZIP/Postal code.
Financial information (such as account or credit/debit card numbers).
Feedback, reviews, or opinions shared on our website.
Other details collected during registration or checkout.

Additional information may include:

Pages visited/accessed.
Links clicked on our site.
Number of times you access a page.
Shopping frequency and history on Gravexbd.com.

You may terminate your account at any time. However, your information may still remain in archived records on our servers even after account deletion.

Who Collects the Information?

Gravexbd.com collects anonymous traffic information when you visit our site.
Personally identifiable information is collected only during voluntary actions such as registration, order placement, surveys, contests, or customer service interactions.
Advertisers may collect anonymous traffic information through cookies placed in your browser.
This website may contain links to other sites; Gravex is not responsible for the privacy practices of external sites we do not own or manage.

Usage of Information

We use your personal information to:

Understand your preferences and improve your experience.
Contact you when necessary.
Deliver products and services requested by you.
Comply with laws and policies regarding record-keeping.

We use your contact information internally to:

Improve our products and services.
Contact you for surveys and feedback.
Notify you if you win a contest or campaign.
Send you promotional offers, newsletters, or updates.

Anonymous traffic information is used to:

Recognize your device for personalized experiences.
Track participation in promotions or contests.
Ensure you don’t see the same ads repeatedly.
Diagnose technical issues and maintain server performance.
Analyze website traffic to improve usability.

Sharing Information with Third Parties

We do not rent, sell, or share your personal information except in the following cases:

With your permission.
To complete transactions and deliver services requested by you.
To investigate or prevent unlawful activities, fraud, or potential threats to safety.
To comply with legal obligations such as subpoenas, court orders, or law enforcement requests.
With advertisers, but only in aggregated and non-identifiable form.

Your Choices Regarding Data

You may opt-in or opt-out of promotional newsletters or marketing emails at any time.
Gravex reserves the right to send you important account-related communications that cannot be opted out of (e.g., order confirmations, security alerts).
You may update your account details or preferences anytime from your profile.
Upon request, we will remove or block your personal data from our active database, although archived records may remain.

If we plan to use your personal data for new commercial purposes, you will be notified at the time of collection and given the option to opt out.

Security Procedures to Protect Information

We use industry-standard measures to protect your personal data, including:

Secure servers accessible only to authorized personnel.
Encryption of sensitive financial transactions.
Limited access to personal data on a need-to-know basis.

However, no data transmission over the Internet is 100% secure. By using our website, you agree that Gravex will not be liable for unauthorized access due to transmission errors or acts of third parties.

Your Rights

As a Gravex user, you have the right to:

Request access to personal data we hold about you.
Request correction of inaccuracies in your data at no cost.
Request that we stop using your data for direct marketing.
Request deletion of your personal data from all Gravex systems and platforms.

To exercise these rights, please contact us at support@gravexbd.com. Requests will be processed promptly, typically within the next business day.

Policy Updates

We reserve the right to change or update this Privacy Policy at any time. Updates will be posted on Gravexbd.com with the date of revision. Continued use of our services after changes are posted means you accept the updated policy.

📌 Contact Information
For questions regarding this Privacy Policy, please contact us:
📧 Email: hello@gravexbd.com
📞 Phone: 01713 39 19 93